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JCSM - Claim Policy

As of July 1, 2010, the American Academy of Sleep Medicine (AASM) will no longer be processing claims for back issues of the JCSM.

Claiming issues if renewing/subscribing after November 30, 2009

Subscription forms/renewals received after November 30, 2009 cannot be guaranteed delivery of all issues for the 2010 volume year. If you subscribe/renew after November 30, 2009, you may not receive all issues for that volume year. The mailing list for each issue is compiled at least one month prior to the issue date. Claims for back issues will not be processed. Click here for more information regarding single issues.

Mid year subscription forms received after July 15, 2010

Mid year subscription forms/renewals received after July 15, 2010 cannot be guaranteed delivery of all issues for the 2010 volume year. If you subscribe/renew after July 15, 2010, you may not receive all issues for that volume year. The mailing list for each issue is compiled at least one month prior to the issue date. Claims for back issues will not be processed. Click here for more information regarding single issues. Click here for more information regarding single issues.

Missing/damaged issues

The AASM can no longer process requests for replacement of missing or damaged issues. If you did not receive an issue of the JCSM or received a damaged copy, contact your local post office. Contact us at (630) 737-9790 or subscriptions@aasmnet.org to verify the address to which your copy was sent.

Change of Address

Changes of address should be submitted four weeks in advance of the change to ensure uninterrupted service. Send us your current mailing label (showing the old address), along with your new address and the effective date of change. If you miss an issue because of the address change, the APSS cannot accept a claim for the missing issue.

Back issues of the JCSM are available online for both individual and institutional subscriptions. If you need assistance registering an account or logging into your account please contact us at subscriptions@aasmnet.org or (630) 737-9700.