Store Policies - Delivery, Payment and Returns
All store prices are subject to change.
- The AASM does not deliver to post office boxes; please include a street address to ensure proper delivery.
- Allow up to 2-3 weeks for standard delivery (more for international orders).
- Next-day service is available for an additional fee; contact the AASM National Office at (630) 737-9700 to inquire about next-day delivery.
- Prepayment is required for all orders for less than $500.00.
- Purchase orders are accepted on orders of $500.00 or more and must be accompanied by a hard-copy of the purchase order.
- Payment must be provided in U.S. dollars.
- All checks and money orders must be drawn on a U.S. bank.
Illinois Residents: If you are exempt from sales tax in the state of Illinois, your order must be accompanied by a copy of your tax exempt certificate.
Returns and Refunds
- Electronic-format and online products (webinars, slide sets, online learning modules, etc) are non-refundable.
- Minimum return order is $50.00.
- A 10% restocking fee will be charged on all returns.
- A copy of the original packing slip must be included with the return indicating the reason for the return.
- Returns must be shipped to the AASM in original, resaleable condition at the customer's expense. Returns made in less than new condition are non-refundable.
- Original shipping and handling charges are non-refundable.
- All product returns must be made within 45 days of purchase.
Damaged or Incorrect Orders
- Damaged or incorrect orders will be replaced at no charge to the customer.
- Claims for damaged or incorrect orders must be made within 45 days of receipt of your order.